Frequently Asked Questions
Find clear answers about funeral plans, searching, and registration.
FAQs: Search & Results
Q: What happens if a funeral plan is found?
A: If a plan is found, the provider will contact you directly to confirm details and guide next steps, including how costs are handled.
Q: I completed a search but haven’t received a response yet. Why?
A: We aim to provide an initial response within 48 working hours. In some cases it may take longer while providers complete thorough checks. Your search remains active until all checks are complete.
Q: If a result is not immediately found, what happens next?
A: Your search remains active for a period of time. We continue checking with providers, giving you ongoing reassurance that every reasonable check has been made.
Q: Can I claim the cost of a funeral plan search?
A: Yes. Keep your receipt and provide it to the executor or probate solicitor. The cost can often be treated as an estate disbursement and reimbursed once the estate is administered.
FAQs: If a Plan Is Found
Q: I have already paid for the funeral and then found a plan. What should I do?
A: Funds are usually paid to the executor or next of kin. Request reimbursement, or ask the probate solicitor to manage this on your behalf.
Q: We found a plan but it names a different funeral director. What do we do?
A: Contact the provider. In most cases, funds can be transferred to the chosen funeral director, sometimes with a small fee depending on the plan terms.
Q: Can we add additional services to a funeral plan?
A: Yes. Speak to the funeral director to add any extras. The plan covers included services and you can pay the difference for upgrades.
Q: We found a plan but the provider hasn’t responded. Why?
A: Possible reasons include: the plan was cancelled, payments lapsed, or it was a joint plan already used. Contact the provider directly for clarification.
Q: What if the funeral plan company has gone out of business?
A: Run a search via the Funeral Plan Register. We will identify the current custodian and they will contact you with details and next steps.
FAQs: Registration
Q: Can I register a plan if the original company has closed?
A: Yes. Register the plan and we will match it to the current custodian. This keeps your plan protected, traceable, and ready to be found.
Q: Why should I register my funeral plan?
A: Registration ensures your plan can always be located, reduces stress for your family, and connects your plan to the right provider when needed.
FAQs: General
Q: Are funeral plans regulated?
A: Yes. Since 2022, funeral plans are regulated by the Financial Conduct Authority (FCA). Only authorised providers can sell plans, ensuring consumer protection and responsible management of funds.
Q: How many people have funeral plans in the UK?
A: Around 16% of UK deaths involve a funeral plan.
Q: What is a joint funeral plan?
A: A joint plan covers two people but pays out on the first death only. Once used, it is fully redeemed.
FAQs: Considering a Plan
Q: I don’t have a funeral plan. Should I get one?
A: A funeral plan can protect your family from financial pressure, provide clarity on your wishes, and reduce stress at a difficult time.
Q: Should I save money instead of buying a plan?
A: Saving can help, but prices may rise and decisions still fall to your family. A funeral plan is dedicated to your funeral and provides clearer guidance.
Q: I found a plan during a search. Should I buy one myself?
A: Many people choose to after seeing the benefits. It can be a meaningful way to protect your own family from financial stress.
Still have questions?
Search & Register
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By choosing one of the options below we can help you find the funeral plan of a loved one or register a plan so that it will never be overlooked. Plan Ahead. Reduce Stress Later.
Search for a Funeral Plan
Our service helps identify whether a plan exists and who holds it.
Register a Funeral Plan
Registering ensures your plan is not forgotten and helps your family access it when needed.