Help ensure every funeral plan can be found when it is needed
For Funeral Plan Providers
The Funeral Plan Register provides a central and reliable way for customers, families and authorised professionals to locate registered funeral plans.
By joining the Register, providers can improve plan retrieval, reduce uncertainty and demonstrate a clear commitment to protecting customers and their families.
Why Join the Funeral Plan Register?
A funeral plan only delivers its full value if it can be found when the plan holder dies.
Registering your customers’ plans helps ensure that important plan information remains connected, accessible and easier to retrieve when families and professionals need it most.
Participation also demonstrates that your organisation is committed to transparency, good customer outcomes and responsible long-term plan administration.
Protect the Value of Every Plan
Funeral plans can be overlooked when paperwork is lost, contact details change or the original purchase was never discussed with family members.
The Funeral Plan Register provides an additional safeguard by helping customers’ plans remain discoverable beyond the provider’s own internal records and communications.
A registered plan is easier to locate, easier to act upon and less likely to be forgotten.
Improve Plan Retrieval
Help ensure plans can be identified quickly when a customer dies, allowing the correct provider to be contacted before funeral arrangements are finalised.
Reduce Lost-Plan Enquiries
Provide families and professionals with a clear route to establish whether a funeral plan exists, reducing uncertainty and repeated enquiries.
Reduce Complaints and Disputes
Minimise the risk of plans being overlooked, funeral services being duplicated or families paying for arrangements that may already be covered.
Strengthen Consumer Confidence
Independent registration gives customers greater reassurance that their plan can be located when their family needs it.
Demonstrate Good Practice
Show a clear commitment to transparency, customer protection and positive outcomes throughout the life of the plan.
Improve Customer Connections
Allow plan holders to connect nominated family members or representatives to their registration, helping ensure the right people know that a plan exists.
Support Better Record Management
Create an additional reference point that works alongside your existing customer and plan-administration systems.
Simple Provider Integration
Register plans individually, through bulk upload or by integration with your existing systems, depending on your organisation’s requirements.
Supporting Customers Beyond the Point of Sale
The responsibility to the customer does not end when a funeral plan is purchased.
Providers must be confident that the plan can be identified, located and acted upon—potentially many years after it was first arranged.
The Funeral Plan Register strengthens that connection between the provider, the plan holder and their family, helping the plan fulfil the purpose for which it was purchased.
A More Efficient Way to Manage Plan Enquiries
The Funeral Plan Register helps create a clearer and more consistent process for handling enquiries following a death.
It can help providers:
- receive better-quality enquiries with more complete customer information;
- identify potential matches more efficiently;
- reduce repeated contact from families and professionals;
- maintain a clear record of searches and responses;
- reconnect historic plans with the right beneficiaries; and
- improve communication between providers, funeral professionals and bereaved families.
Building a More Connected and Trusted Sector
The Funeral Plan Register supports a more transparent, reliable and joined-up funeral planning system.
By participating, providers help create an industry-wide safeguard that protects consumers while supporting the professionals responsible for locating and fulfilling funeral plans.
The greater the participation across the sector, the more effective the Register becomes for every provider, customer and bereaved family.
Help Make Sure Your Customers’ Plans Are Never Overlooked
Search & Register
Join the Funeral Plan Register and become part of a more connected, transparent and trusted funeral planning system.
Our team will guide you through the onboarding process and identify the most suitable registration and integration method for your organisation.
Join the Register
